Cancellation Policy

IF YOU CANCEL 120 OR MORE DAYS FROM THE FIRST DAY OF A RESIDENCY, RETREAT OR WORKSHOP

Before we can refund any fees we need to fill your spot for your cancelled workshop, retreat or residency.

The first step is to inform us via email that you need to cancel: Jen@JenTough.gallery

We will begin looking for someone to fill your spot as soon as you alert us of cancellation. We will work to fill your spot up until the reservation date if necessary.

The process can be relatively fast (if there is an active waiting list), or can take as long as the start of your reservation to find a replacement. We cannot guarantee how long the refund process will take.

Artists are free to find someone else to fill their spot as well. Email us with the replacing artist’s name and email and we will complete the transaction for you.

IF WE FILL YOUR SPOT: You will get a full refund (less your non-refundable deposit of $500) for any amounts paid.

IF WE CANNOT FILL YOUR SPOT: We will give you full credit (less the $500 deposit) for any future residency, retreat or workshop within 12 months of the original reservation.

IF YOU CANCEL LESS THAN 120 DAYS FROM THE FIRST DAY OF A RESIDENCY, RETREAT OR WORKSHOP

We offer full credit for amount paid to date, less the $500 non-refundable deposit, towards any future workshop, retreat or residency within 12 months of original reservation. Email us for questions or details Jen@JenTough.gallery

IF WE CANCEL FOR ANY REASON

If a workshop is cancelled due to lack of enrollment, we will refund you in full including the deposit of $500. Refunds will be applied to the credit card used for purchase.

If the facilities are closed for any reason out of our control (natural disaster, war, pandemic) and we need to cancel your residency or retreat reservation, we will refund you in full including the $500 deposit in credit for a future residency or retreat.