IF YOU CANCEL 90 OR MORE DAYS FROM THE FIRST DAY OF A RESIDENCY
Before we can refund any fees we need to fill your spot for your cancelled residency. The first step is to inform us via email that you need to cancel: Jen@JenTough.gallery We will begin looking for someone to fill your spot as soon as you alert us of cancellation. We will work to fill your spot up until the reservation date if necessary. The process can be relatively fast (if there is an active waiting list), or can take as long as the start of your reservation to find a replacement. Artists are free to find someone else to fill their spot as well. Email us with the replacing artist’s name and email and we will complete the transaction for you.
IF WE FILL YOUR SPOT: You will get a full refund (less a $250 cancellation fee) for the amount paid to date.
IF WE CANNOT FILL YOUR SPOT: We will give you full credit for any future residency.
We strongly encourage purchasing trip insurance for unplanned emergencies or change of plans.
IF YOU CANCEL 90 OR LESS DAYS FROM THE FIRST DAY OF A RESIDENCY
We offer full credit for the amount paid to date (less a $250 cancellation fee) towards any future residency.
We strongly encourage purchasing trip insurance for unplanned emergencies or change of plans.
IF YOU CANCEL 45 OR LESS DAYS FROM THE FIRST DAY OF A RESIDENCY
Because we are unlikely to fill your spot at such late notice, artists are responsible for the entire amount of their residency if cancelled 45 or less days from arrival.
We strongly encourage purchasing trip insurance for unplanned emergencies or change of plans.
IF WE CANCEL (AT ANY TIME)
If the facilities are closed for any reason out of our control (natural disaster, building closure/damage, pandemic, war, acts of god) and we need to cancel your residency because of it, you will receive full credit applied to any future residency.
EARLY DEPARTURE / LATE ARRIVAL
We do not offer credits or partial refunds for early departures or late arrivals. Residencies run from Sunday - Sunday, one week to one month. Of course you are welcome to arrive and depart when you want, but we do not offer credit or partial refunds for shorter stays.
TRIP INSURANCE
We recommend trip insurance to cover your residency should unexpected events or emergencies cause your cancellation.
While we cannot recommend any particular trip insurance coverage, here are some links for convenience. We encourage you to do your own comparison and shopping to find a plan that works for you.
insuremytrip.com
squaremouth.com
aardy.com