Cancellation Policy

IF YOU CANCEL 120 OR MORE DAYS FROM THE FIRST DAY OF A RESIDENCY, RETREAT OR WORKSHOP

Before we can refund any fees we need to fill your spot for your cancelled workshop, retreat or residency.

The first step is to inform us via email that you need to cancel: Jen@JenTough.gallery

We will begin looking for someone to fill your spot as soon as you alert us of cancellation. We will work to fill your spot up until the reservation date if necessary.

The process can be relatively fast (if there is an active waiting list), or can take as long as the start of your reservation to find a replacement. We cannot guarantee how long the refund process will take.

Artists are free to find someone else to fill their spot as well. Email us with the replacing artist’s name and email and we will complete the transaction for you.

IF WE FILL YOUR SPOT: You will get a full refund (less your non-refundable deposit of $500) for any amounts paid.

IF WE CANNOT FILL YOUR SPOT: We will give you full credit (including the $500 deposit) for any future residency, retreat or workshop with no time limits on the replacement.

IF YOU CANCEL LESS THAN 120 DAYS FROM THE FIRST DAY OF A RESIDENCY, RETREAT OR WORKSHOP

We offer full credit for amount paid to date, less the $500 non-refundable deposit, towards any future workshop, retreat or residency with no time limits.

IF WE CANCEL

If a workshop, retreat or residency is cancelled due to lack of enrollment or registrations, we will refund you in full, including the deposit of $500. Refunds will be applied to the credit card used for purchase.

If the facilities are closed for any reason out of our control (natural disaster, building closure/damage, pandemic) and we need to cancel your residency, workshop or retreat reservation, you will receive full credit applied to any future residency, workshop or retreat of your choice, with no time limits to use that credit.